Privacy Policy
How ThermoVault handles personal data
This Privacy Policy describes how ThermoVault Pharma Logistics AG, registered in Switzerland, handles personal data collected through the website thermovault-pharma.ch. It covers what data is collected, why it is processed, how long it is retained, and how you can exercise your rights.
Data controller
Zürich, Switzerland
The data controller for this website is ThermoVault Pharma Logistics AG, registered in the canton of Zürich, Switzerland. Company identification, legal form, and register details are published on the Impressum page. Requests concerning personal data should be directed to the contact address stated there.
If your enquiry concerns an order already in transit, quote the reference you received when the order was confirmed. That reference lets our team match your message to the correct record without asking you to repeat information you have already provided.
- Postal address
- ThermoVault Pharma Logistics AG
Industriestrasse 42
8304 Wallisellen, Switzerland - Data requests
- [email protected]
+41 44 885 80 31
Monday to Friday, 08:00–17:30 (CET)
Data collected through forms
When you submit a quote request, a technical question, or a consultation request through the Contact page, we collect the information you enter. We do not require data that is not needed to handle the enquiry.
Fields marked as required are the minimum needed to answer you. Everything else on the form is optional, and you can leave it empty without delaying a reply.
- Name and company To address you and route the enquiry
- Email address and telephone number To reply and clarify technical points
- Content of your message To understand what you need
- Date and time of submission To order and track correspondence
If a message contains information we do not need, for example a full medical or clinical description, we ask you to keep it brief. Describe the product, route, and temperature range instead; that is what we need to prepare a response.
Purpose of processing
Personal data submitted through the website is processed to respond to your enquiry, to prepare a quote or configuration proposal, to provide requested documentation, and to maintain the resulting commercial relationship. Where a request concerns an existing order, we use the data to identify the order and the confirmed delivery terms.
We also use enquiry data to keep internal records of who asked what and when. That record prevents duplicate questions when a request is passed between our sales, technical, and logistics teams, and it helps us answer faster if you return with a follow-up.
Legal basis
Processing is based on your request and on the legitimate interest of the company in responding to business enquiries and maintaining supplier and customer relationships. Where processing is required to perform a contract, the contract provides the basis.
Retention
Enquiry data is retained for as long as needed to handle the request and any resulting commercial relationship, and thereafter for the period required by Swiss commercial and tax law. Data that is no longer required is deleted or anonymized.
Data sharing and transfers
We do not sell personal data. Data may be shared with service providers that support our website and business operations, and with authorities where required by law. Service providers receive only the information they need for the task at hand, and they act on our instructions.
Where data is transferred outside Switzerland, we take steps to ensure an appropriate level of protection. In practice that means checking the legal framework of the destination and agreeing contractual safeguards before any transfer takes place.
Cookies and analytics
This website uses cookies as described in the Cookie Policy. Where analytics tools are used, they are configured to limit collection to what is needed to understand website usage. You can control cookies through your browser settings.
Read the cookie policyYour rights
Access, correction, deletion
You have the right to request access to the personal data we hold about you, to request correction of inaccurate data, to request deletion where the legal basis allows, and to object to processing based on legitimate interest. Requests should be directed to the contact address on the Impressum page. You may also contact the competent Swiss data protection authority.
We answer data requests in writing. To avoid disclosing information to the wrong person, we may ask you to confirm your identity or the company you represent before we release a record.
Changes to this policy
We may update this Privacy Policy when our practices or the applicable law change. The current version is published on this page, and the date of the most recent revision is stated with it.
The most recent revision of this page is dated 5 November 2026. If a change affects how an enquiry you already sent is handled, we will contact you at the address you provided.
Where do I send a question about this policy?
Write to [email protected] or call +41 44 885 80 31 during office hours, Monday to Friday, 08:00–17:30 (CET). Our registered address is Industriestrasse 42, 8304 Wallisellen, Switzerland.
Does this policy cover orders already in transit?
Yes. Data tied to an active shipment, including the delivery terms and temperature records agreed for that route, is processed on the basis of the contract with your organisation and kept for the retention period described above.
Questions about your data
If anything on this page is unclear, or you want to know what we hold about your organisation, our team in Wallisellen can look it up and answer in writing.